Frequently Asked Questions
Everything you need to know about our Radical Transparency and your order.
What is Radical Transparency?
Radical Transparency is our commitment to showing you the true cost of every product we make—from materials and labor to transportation—and revealing the factories where they are produced.
What is your return policy?
We accept returns of unworn, unwashed, and undamaged items with original tags attached within 30 days of the ship date. Please note that a $7 shipping fee is deducted from your refund for mail-in returns.
How long does shipping take?
Standard shipping typically takes 5–8 business days within the United States. We also offer Express shipping (2–3 business days) and Next Day shipping for faster delivery.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also view your order status in the 'Orders' section of your account.
Do you ship internationally?
Yes, we currently ship to over 60 countries worldwide. International shipping rates and delivery timelines vary by location and are calculated at checkout.
How do I care for my Everlane products?
Care instructions vary by material. We recommend checking the specific care label on your garment, but generally, we suggest cold water washes and hang-drying to extend the life of your clothes and reduce environmental impact.